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Complaints Procedure:
Please put in writing any complaints to: Complaints Department, Property Values Ltd, The Office Building, Gatwick Road, Crawley, West Sussex, RH10 9RZ.
Your complaint will be acknowledged in writing within five working days by Property Values Ltd.
A full written response will be provided within 21 days of receipt of a complaint after a full internal investigation has taken place.
The details and outcome of the complaint will be forwarded to :
NHER, National Energy Centre, Davy Avenue, Knowlhill, Milton Keynes, MK5 8NA.
If you are dissatisfied with the resolution offered, your complaint will be passed to our Certification or Accreditation Scheme as appropriate. You may escalate your complaint to the Scheme at any time without affecting your legal rights. Complaints that are escalated to the Scheme are logged by the Scheme and dealt with in accordance with the complaints procedure set out in the Scheme Document and the Scheme Complaints Procedure.
